CERTIFICATION & TRAINING POLICY
At BritsafeTM Qualifications UK Limited, we provide professional online training programmes, certification courses, qualifications, and related educational materials (“Courses”) via a secure online learning platform. This page outlines our Certification & Training, Terms and Conditions, Refund & Cancellation, and Delivery policies.
Terms and Conditions
Scope of Services
BritsafeTM Qualifications UK Limited provides professional online training programmes, certification courses, qualifications, and related educational materials (“Courses”). All courses are delivered digitally via an online learning platform. No physical products are shipped or delivered.
Eligibility and Enrolment
By enrolling in any course, you confirm that:
- You are 18 years of age or older, or have legal authority to enrol.
- All registration and payment information provided is accurate and complete.
- Course access is strictly for the registered learner only.
- Account sharing, resale, sublicensing, or unauthorised distribution of course access or materials is strictly prohibited and may result in immediate termination without refund.
Certification Award
- Certificates are issued only upon successful completion of all required learning modules.
- Passing mandatory assessments or examinations (where applicable).
- Compliance with academic integrity and assessment rules.
- Certificates are issued electronically (digital format). No physical certificates are provided unless explicitly stated for a specific programme.
Intellectual Property
All course content, including videos, written materials, assessments, branding, certificates, trademarks, and digital resources, remains the intellectual property of BritsafeTM Qualifications UK Limited. Unauthorised copying, reproduction, modification, resale, or distribution of any content is strictly prohibited without prior written consent.
Access & Availability
- Course access is granted electronically after successful payment confirmation.
- Access timelines may vary depending on course type and verification requirements.
- We reserve the right to update, revise, or enhance course content to maintain regulatory, academic, or professional accuracy.
Limitation of Liability
Completion of any course or certification does not guarantee employment, promotion, regulatory approval, or acceptance by third-party organisations. BritsafeTM Qualifications UK Limited is not responsible for decisions made by employers, regulators, or third parties based on the use of certifications.
LEARNER CANCELLATION AND REFUND POLICY
Process and Terms for Cancelling a Registration and Requesting a Refund
Document Code: BSF-POL-REF-01
Effective Date: January 01, 2026 | Version 1.1 (updated 26 October 2026) | Review Cycle: Annual
Purpose and Scope
This policy explains when a Learner can cancel a registration with Britsafe™ Qualifications UK Limited and receive a refund. It applies to Individual Learners (who register and pay Britsafe directly, including via idrms.uk or britsafequal.com) and ATP Learners (who register through an Approved Training Partner).
Refund Rule
- Before course access starts: a Learner may cancel and receive a full refund, less any Qualifi registration fee already paid.
- After course access starts: no refund is given, except for (a) a duplicate payment for the same registration, or (b) a technical fault on Britsafe’s side that stopped the course or exam from working.
- Exceptions must be claimed within 7 days of the payment or the fault.
UK 14-Day Cancellation Right
Online buyers normally have 14 days to cancel. Because Britsafe gives course access immediately, the registration form and idrms.uk checkout include this tick box, which the Learner must tick before paying:
“I would like immediate access to my course. I understand that by choosing immediate access, I lose my 14-day right to cancel once that access begins.”
ATP Learners
Any refund for an ATP Learner is paid to the ATP, never to the Learner; the ATP settles with its own Learner. Where the ATP’s Approved Training Partner Agreement sets different refund terms, that Agreement applies between Britsafe and the ATP.
How to Request a Refund
- Email support@britsafequal.com with the Learner’s name, course, payment date and reason.
- Britsafe acknowledges every request within 2 working days and pays approved refunds within 10 working days of approval.
- Refunds are paid in the same currency and by the same method as the original payment.
Never Refunded
- The Qualifi registration fee once paid to Qualifi, any course where a certificate has been issued, and the fee for a printed certificate, where offered, once it has been dispatched.
- Cancellations for false or forged documents, or for breaking course or assessment rules (for example, malpractice).
- Exam resit fees once paid, unless a Britsafe technical fault affected the resit. Resit fees and attempt limits are in the Resit and Supplementary Examination Fee Policy.
Deferral
Instead of cancelling, a Learner may ask to move to a later batch, in writing, before the first exam of their current batch opens. A Learner may defer no more than twice. The first deferral is free; the second costs £50. The course must be completed within 12 months of the original registration.
Records, Review and Contact
This version was updated on 26 October 2026. Learners who registered before that date keep the refund terms shown to them when they registered. Refund requests, decisions and payments are kept under the Record Retention Policy. This policy is reviewed annually, or sooner if consumer law or pricing changes. Contact: support@britsafequal.com | +44 7346 006171 | Office 4303, 58 Peregrine Road, Hainault, Ilford, Essex, IG6 3SZ | britsafequal.com
Delivery Policy (Digital Products & Services)
- All courses are delivered electronically.
- Access is typically granted within 0–1 business days after payment.
- No shipping, transit, or physical delivery applies.
Contact Information
BritsafeTM Qualifications UK Limited
Email: info@britsafequal.com
Phone: +44 7346 006171
Address: Office 4303, 58 Peregrine Road, Hainault, Ilford, Essex, United Kingdom