Policies

TERMS AND CONDITIONS

These terms are between you and Britsafe Qualifications UK Limited (Company No. 15202418), a Qualifi Approved Centre (QCN7662).

1. Your information. This form collects your personal details and identity documents so we can register you for your chosen qualification.

2. How we use it. We use your information to register you, deliver your course and assessments, issue your certificate and contact you about your registration. We send you news and offers only if you agree to receive them.

3. Who we share it with. We share your details with Qualifi, to register you and issue your certificate; your training centre (ATP), if you registered through one; and payment providers, to process your payment. We also share them where the law requires us to. We do not sell your data.

4. Confirmation. Your registration is confirmed once we have all required details and your payment. We confirm in writing within 2 working days.

5. Refunds. You may cancel for a full refund before course access starts, less any Qualifi registration fee already paid. Once access is granted, fees are non-refundable, except for a duplicate payment or a technical fault on our side that stopped your course or exam from working, claimed within 7 days. By choosing immediate access, you lose your 14-day right to cancel. If you registered through a training centre, any refund is paid to that centre. Full policy: britsafequal.com/policies.

6. Training centre learners. If you registered through a training centre, your invoices, receipts and certificate are sent to that centre, not to you.

7. Rules. You must follow the course rules, assessment rules and our policies throughout the programme. If you do not, we may cancel your registration.

8. False information. Giving false or forged information or documents will cancel your registration without a refund.

9. Automated checks. Some checks and first marking are done with automated tools. A member of our staff always reviews the result.

10. Keeping your data. We keep your records for as long as Qualifi and UK law require, then delete them securely.

11. Your rights and contact. You can ask to see, correct or delete your data. Read our full Data Protection Policy and Refund Policy at britsafequal.com/policies, or email support@britsafequal.com.

Coupons. A coupon must be entered at checkout. It cannot be added after payment, exchanged for cash or combined with another coupon unless stated.

Changes. We may update these terms. The version in force on the day you register applies to you.

Last updated: 24 October 2026

HEALTH AND SAFETY POLICY

At Britsafe^TM Qualifications UK Limited, we are committed to maintaining a safe and healthy environment for all employees, contractors, learners, visitors, and stakeholders. Effective health and safety management is integral to our operations and ethical responsibilities.

This policy outlines our approach to managing health and safety and reflects compliance with UK Health and Safety legislation, including the Health and Safety at Work etc. Act 1974.

For detailed guidance on UK workplace safety regulations, please visit the Health & Safety Executive (HSE) website.

Policy Statement

Providing a safe and healthy working and learning environment.
Promoting a proactive safety culture through collaboration, accountability, and continuous improvement.
Ensuring compliance with all applicable UK health and safety laws and industry standards.
Training employees and contractors to work safely and equipping them with necessary resources.
Regularly reviewing and updating health and safety practices to align with current regulations and best practices.

Responsibilities

Management Responsibilities

Senior management is responsible for implementing and overseeing this policy.
Managers will allocate resources, training, and equipment to support health and safety objectives.
Supervisors must ensure compliance, conduct regular inspections, and address identified hazards.
Management will monitor and review performance to ensure continuous improvement.

Employee Responsibilities

Employees must take reasonable care of their own health and safety and that of others.
Employees must follow all safety procedures, use PPE, report hazards, and attend safety training.
All work-related injuries, illnesses, or near-miss incidents must be reported promptly.

Contractors and Visitors

Contractors and visitors are expected to comply with Britsafe^TM Qualifications UK Limited safety procedures and site-specific requirements.
Contractors must provide evidence of relevant health and safety certifications and training before commencing work.

Hazard Identification and Risk Assessment

Regular risk assessments will be conducted to evaluate potential hazards.
Appropriate risk control measures will be implemented using the hierarchy of controls: elimination, substitution, engineering, administrative, and PPE.
Employees will be involved in risk assessments and informed about the risks and control measures.

Emergency Preparedness and Response

Clearly marked emergency exits.
Fire safety procedures and drills.
First aid stations with trained personnel.
Evacuation procedures, emergency communication, and reporting.
Regular review of the emergency plan to ensure effectiveness.

Safety Training and Communication

Comprehensive safety training for all employees, including induction and role-specific training.
Employees are informed about workplace hazards and safe work practices.
Health and safety updates communicated via meetings, notices, and digital channels.
Open communication is encouraged to report hazards without fear of reprisal.

Incident Reporting and Investigation

All incidents, injuries, and near-misses must be reported immediately.
Incidents are investigated to identify root causes and prevent recurrence.
Records of incidents are maintained to inform training, risk assessments, and policy updates.

Personal Protective Equipment (PPE)

PPE is provided where hazards cannot be eliminated.
PPE will be suitable for the task, in good condition, and employees will be trained on its correct use and maintenance.
PPE must be worn where required.

Occupational Health

We promote employee health and well-being, including ergonomic support, regular health checks, and mental health initiatives.
A positive work-life balance is encouraged to prevent stress and work-related illness.

Monitoring and Continuous Improvement

Regular review of safety performance, incident data, risk assessments, and audits.
Internal and external safety audits are conducted to identify improvements.
Feedback from employees, contractors, and learners is used to foster a culture of continuous improvement.

Policy Review

This Health and Safety Policy will be reviewed annually or as required to reflect changes in legislation, standards, or operations. Updates will be communicated to all employees and stakeholders.

Contact Information

Britsafe^TM Qualifications UK Limited
Email: info@britsafequal.com
Phone: +44 7346 006171
Address: Office 4303, 58 Peregrine Road, Hainault, Ilford, Essex, United Kingdom

CERTIFICATION & TRAINING POLICY

At Britsafe^TM Qualifications UK Limited, we provide professional online training programmes, certification courses, qualifications, and related educational materials (“Courses”) via a secure online learning platform. This page outlines our Certification & Training, Terms and Conditions, and Delivery policies.

Terms and Conditions

Scope of Services

Britsafe^TM Qualifications UK Limited provides professional online training programmes, certification courses, qualifications, and related educational materials (“Courses”). All courses are delivered digitally via an online learning platform. No physical products are shipped or delivered.

Eligibility and Enrolment

By enrolling in any course, you confirm that:

You are 18 years of age or older, or have legal authority to enrol.
All registration and payment information provided is accurate and complete.
Course access is strictly for the registered learner only.
Account sharing, resale, sublicensing, or unauthorised distribution of course access or materials is strictly prohibited and may result in immediate termination without refund.

Certification Award

Certificates are issued only upon successful completion of all required learning modules.
Passing mandatory assessments or examinations (where applicable).
Compliance with academic integrity and assessment rules.
Certificates are issued electronically (digital format). No physical certificates are provided unless explicitly stated for a specific programme.

Intellectual Property

All course content, including videos, written materials, assessments, branding, certificates, trademarks, and digital resources, remains the intellectual property of Britsafe^TM Qualifications UK Limited. Unauthorised copying, reproduction, modification, resale, or distribution of any content is strictly prohibited without prior written consent.

Access & Availability

Course access is granted electronically after successful payment confirmation.
Access timelines may vary depending on course type and verification requirements.
We reserve the right to update, revise, or enhance course content to maintain regulatory, academic, or professional accuracy.

Limitation of Liability

Completion of any course or certification does not guarantee employment, promotion, regulatory approval, or acceptance by third-party organisations. Britsafe^TM Qualifications UK Limited is not responsible for decisions made by employers, regulators, or third parties based on the use of certifications.

Delivery Policy (Digital Products & Services)

All courses are delivered electronically.
Access is typically granted within 0–1 business days after payment.
No shipping, transit, or physical delivery applies.

Contact Information

Britsafe^TM Qualifications UK Limited
Email: info@britsafequal.com
Phone: +44 7346 006171
Address: Office 4303, 58 Peregrine Road, Hainault, Ilford, Essex, United Kingdom

QUALITY ASSURANCE POLICY

At Britsafe™ Qualifications UK Limited, we are committed to maintaining the highest standards of quality in training delivery, assessment, and verification activities. Effective quality assurance is integral to our operations and ethical responsibilities, ensuring that all qualifications awarded maintain their integrity, validity, and credibility.

This policy outlines our approach to managing quality assurance and reflects compliance with UK regulatory expectations and industry standards for vocational qualifications.

Policy Statement

Ensuring consistency, fairness, and reliability in all assessment and verification activities.

Promoting a proactive quality culture through collaboration, accountability, and continuous improvement.

Ensuring compliance with all applicable regulatory requirements and qualification standards.

Training and equipping all personnel involved in assessment and quality assurance to work effectively and competently.

Regularly reviewing and updating quality assurance practices to align with current regulations, standards, and best practices.

Responsibilities

Management Responsibilities

Senior management is responsible for implementing and overseeing this policy.

Managers will allocate resources, training, and support to enable effective quality assurance across all centres.

Supervisors must ensure compliance with IQA and EQA requirements, conduct regular reviews, and address identified risks.

Management will monitor performance through audits, reports, and risk-based planning to ensure continuous improvement.

Approved Training Provider Responsibilities

Approved Training Providers must implement and maintain structured IQA plans that outline how assessment activities will be monitored and verified.

Providers must ensure all assessors and IQAs are competent, experienced, and independent in their roles.

Providers must facilitate standardisation activities and ensure consistent application of assessment criteria.

All non-compliance or risks identified must be addressed through corrective actions within specified timelines.

Internal Quality Assurer (IQA) Responsibilities

IQAs must monitor and verify assessment decisions to ensure consistency, validity, and alignment with qualification standards.

IQAs shall conduct sampling of learner evidence and assessment decisions using risk-based strategies.

IQAs must provide constructive and timely feedback to assessors to support continuous improvement.

All IQA activities must be documented and maintained for audit purposes.

Assessor Responsibilities

Assessors must apply assessment criteria consistently and fairly.

Assessors must maintain accurate records of assessment decisions and evidence.

Assessors must participate in standardisation activities and act on feedback provided through IQA.

Any issues or risks in assessment practices must be reported promptly.

Contractor and Visitor Responsibilities

Contractors and visitors are expected to comply with Britsafe Qualifications' quality assurance requirements where applicable.

Contractors providing assessment or training services must provide evidence of relevant qualifications, competence, and compliance with quality standards before commencing work.

Quality Assurance Framework

External Quality Assurance (EQA), also referred to as moderation, is the process by which Britsafe Qualifications monitors and verifies the effectiveness of assessment and internal quality assurance processes at Approved Training Providers. EQA ensures that assessment decisions are consistent, IQA processes are effective and compliant, and centres operate in accordance with policies and regulatory expectations.

Internal Quality Assurance (IQA) refers to the systematic process of monitoring, reviewing, and verifying assessment decisions within an Approved Training Provider to ensure consistency, accuracy, and compliance with required standards.

All quality assurance activities shall be conducted in a fair, transparent, and consistent manner, ensuring independence and objectivity.

Planning and Risk-Based Approach

Quality assurance activities shall be planned using a risk-based approach to ensure that resources are focused on areas of highest priority. Each Approved Training Provider shall be assigned a risk profile based on performance, compliance history, and operational factors.

Risk factors may include:

New or recently approved centres

High learner volumes or rapid growth

Previous non-compliance or sanctions

Complexity of qualifications delivered

Changes in staffing or management

Higher-risk centres shall be subject to increased monitoring and more frequent quality assurance activities. IQA plans shall also consider assessor experience, learner volume, and qualification complexity when determining sampling strategies.

Sampling and Moderation

Sampling is a critical component of quality assurance and shall be conducted to verify the consistency and validity of assessment decisions. Sampling strategies shall be aligned with IQA processes and adjusted based on identified risks.

Sampling shall:

Cover a representative range of learners, assessors, and qualification units

Include both high-risk and routine assessment areas

Verify the effectiveness of internal verification processes

Be documented and recorded for audit purposes

Moderation may involve the review or adjustment of assessment decisions where inconsistencies are identified.

Standardisation Activities

Standardisation is essential to ensure consistency across assessors and centres. Approved Training Providers shall conduct regular standardisation meetings to review assessment practices, share best practices, and address inconsistencies.

Standardisation activities shall include:

Review of assessment decisions and evidence

Discussion of assessment criteria and interpretation

Alignment of marking and grading approaches

Identification of areas requiring improvement

Records of standardisation activities shall be maintained.

Reporting and Actions

Following each EQA activity, a formal report shall be issued outlining findings, observations, and required actions. IQA findings shall be communicated to assessors in a constructive and timely manner to support continuous improvement.

Reports shall include:

Summary of findings

Identification of non-compliance or risks

Required corrective and preventive actions

Recommendations for improvement

Where issues are identified, appropriate actions shall be required to ensure compliance and improvement. Corrective actions must be implemented within specified timelines. Additional monitoring, re-audit, increased sampling, or escalation to sanctions may be applied where required.

Centre Status and Grading

Approved Training Providers may be assigned a status or grading based on quality assurance outcomes. This status reflects the level of compliance and performance of the centre.

Centre status may include:

Fully compliant

Compliant with recommendations

Non-compliant (action required)

High risk (enhanced monitoring)

This classification shall inform future monitoring and risk management activities.

Record Keeping and Audit Trail

All quality assurance activities shall be documented and maintained to ensure full traceability and audit readiness.

Records shall include:

IQA plans and sampling strategies

EQA reports and findings

Assessment decisions and evidence reviewed

Feedback provided and actions taken

Standardisation meeting records

All records shall be retained for a minimum of three years and shall be available for internal and external audit purposes.

Monitoring and Continuous Improvement

Britsafe Qualifications shall ensure that quality assurance activities are conducted consistently and effectively across all Approved Training Providers. Monitoring shall be aligned with organisational policies and regulatory expectations.

Quality assurance findings shall be analysed to identify trends, systemic issues, and opportunities for improvement. These insights shall be used to enhance quality assurance processes, strengthen centre performance, and improve overall qualification delivery.

Monitoring shall include:

Review of IQA plans and records

Evaluation of sampling and standardisation activities

Verification of compliance with policy requirements

Identification of risks and areas for improvement

Policy Review

This Quality Assurance Policy will be reviewed annually or as required to reflect changes in legislation, standards, or operations. Updates will be communicated to all employees, Approved Training Providers, and stakeholders.

Contact Information

Britsafe^TM Qualifications UK Limited
Email: info@britsafequal.com
Phone: +44 7346 006171
Address: Office 4303, 58 Peregrine Road, Hainault, Ilford, Essex, United Kingdom

COPYRIGHT & INTELLECTUAL PROPERTY NOTICE

At Britsafe^TM Qualifications UK Limited, we are committed to protecting our intellectual property (IP) and respecting the intellectual property rights of others.

This Copyright and Intellectual Property Notice explains how our IP is owned, used, protected, and enforced, and outlines the responsibilities of employees, contractors, learners, partners, and third parties.

This policy is governed by applicable UK intellectual property laws, including the Copyright, Designs and Patents Act 1988.

For further guidance, please refer to the UK Intellectual Property Office (IPO):

Purpose

Safeguard Britsafe^TM Qualifications UK Limited’s intellectual property assets, including copyrights, trademarks, designs, confidential materials, and proprietary content.
Ensure compliance with UK and international intellectual property laws.
Clearly define the rights and responsibilities of employees, contractors, learners, and third parties regarding IP created, accessed, or used through Britsafe^TM Qualifications UK Limited.
Establish procedures for managing, monitoring, and enforcing intellectual property rights.
Confirm Britsafe^TM Qualifications UK Limited’s commitment to respecting the IP rights of others.

Scope

This policy applies to:

All employees, contractors, consultants, partners, learners, and stakeholders engaged with Britsafe^TM Qualifications UK Limited.
All intellectual property owned, developed, licensed, or used by Britsafe^TM Qualifications UK Limited.
Training materials and course content.
Qualification and assessment materials.
Logos, branding, and website content.
Digital platforms, databases, and software.
Documents, designs, videos, and multimedia.
The use of third-party intellectual property within operations.

Ownership of Intellectual Property

Unless otherwise agreed in writing, Britsafe^TM Qualifications UK Limited retains full and exclusive ownership of all intellectual property created or developed during engagement.

Course materials, learning resources, assessments, and qualifications.
Written content, policies, guides, and research.
Website text, graphics, videos, and downloadable materials.
Software systems, databases, and digital tools.
Logos, branding elements, and visual designs.
Any inventions, innovations, or original methodologies.

Employee and Contractor Responsibilities

Assign intellectual property created to Britsafe^TM Qualifications UK Limited.
Not use IP without prior written authorisation.
Protect IP from unauthorised access or misuse.
Report suspected infringement immediately.

Third-Party Intellectual Property

Comply with licence terms.
Not distribute third-party IP unlawfully.
Avoid unauthorised or pirated materials.

Copyright

All original materials are protected by copyright law. No material may be reproduced without written permission except where permitted by law.

Trademarks

No use without written consent.
Approved use must follow branding guidelines.
Misuse may result in legal action.

Confidential Information & Trade Secrets

All confidential information must be protected during and after engagement. Unauthorised disclosure may lead to legal action.

Reporting & Enforcement

Disciplinary action.
Termination of contract.
Legal proceedings.

Contact Information

Britsafe^TM Qualifications UK Limited
Email: info@britsafequal.com
Phone: +44 7346 006171
Website: https://www.britsafequal.com

DATA PROTECTION POLICY

At Britsafe^TM Qualifications UK Limited, we are committed to protecting the personal data of our learners, customers, staff, and other stakeholders. This Data Protection Policy explains how we collect, use, store, and safeguard personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This policy applies to all personal data processed by Britsafe^TM Qualifications UK Limited, regardless of how it is collected or where the individual is located.

Purpose of the Policy

Personal data is processed lawfully, fairly, and transparently.
Data is collected for specific, legitimate purposes and not further processed incompatibly.
Personal data is accurate, up-to-date, and retained only as long as necessary.
Appropriate technical and organisational measures ensure data security.
We respect the rights of data subjects and comply with UK data protection laws.

Definition of Personal Data

Personal data refers to any information relating to an identifiable individual, including but not limited to:

Name
Email address
Telephone number
Postal address
Payment or financial information
IP address
Identification numbers or other identifiers

Principles of Data Processing

Lawfulness, Fairness, and Transparency.
Purpose Limitation.
Data Minimisation.
Accuracy.
Storage Limitation.
Integrity and Confidentiality.
Accountability.

Lawful Basis for Processing

Consent – Clear, explicit consent from the data subject.
Contract – Processing is necessary to perform a contract.
Legal Obligation – Processing is required by law.
Legitimate Interests – Necessary for business interests.
Vital Interests – To protect life.
Public Task – Performance of a task in the public interest.

Data Collection and Use

Delivering courses, certifications, and learning materials.
Managing learner accounts and communications.
Responding to enquiries and support requests.
Sending updates and promotional information (with consent).
Complying with legal obligations.

Data is collected via online forms, email, telephone, face-to-face interactions, and website cookies.

Data Sharing

Service Providers under UK GDPR contracts.
Legal compliance disclosures.
Business transfers with safeguards.

Data Security

Encryption of data.
Restricted access.
Regular audits.
Secure storage.

Data Retention

Personal data is retained only as long as necessary and then securely deleted or anonymised.

Data Subject Rights

Access
Rectification
Erasure
Restriction of Processing
Data Portability
Objection
Withdrawal of Consent

Requests can be submitted to info@britsafequal.com.

International Data Transfers

Where data is transferred outside the UK or EEA, appropriate safeguards are applied.

Data Breach Notification

We notify the ICO within 72 hours where required and inform affected individuals.

Updates to This Policy

Changes will be published with a revised Effective Date.

Contact Information

Britsafe^TM Qualifications UK Limited
Email: info@britsafequal.com
Phone: +44 7346 006171
Address: Office 4303, 58 Peregrine Road, Hainault, Ilford, Essex, United Kingdom

LEARNER CANCELLATION AND REFUND POLICY

Process and Terms for Cancelling a Registration and Requesting a Refund

Document Code: BSF-POL-REF-01

Effective Date: January 01, 2026 | Version 1.1 (updated 24 October 2026) | Review Cycle: Annual

Purpose and Scope

This policy explains when a Learner can cancel a registration with Britsafe™ Qualifications UK Limited and receive a refund. It applies to Individual Learners (who register and pay Britsafe directly, including via idrms.uk or britsafequal.com) and ATP Learners (who register through an Approved Training Partner).

Refund Rule

Before course access starts: a Learner may cancel and receive a full refund, less any Qualifi registration fee already paid.
After course access starts: no refund is given, except for (a) a duplicate payment for the same registration, or (b) a technical fault on Britsafe’s side that stopped the course or exam from working.
Exceptions must be claimed within 7 days of the payment or the fault.

UK 14-Day Cancellation Right

Online buyers normally have 14 days to cancel. Because Britsafe gives course access immediately, the registration form and idrms.uk checkout include this tick box, which the Learner must tick before paying:

“I would like immediate access to my course. I understand that by choosing immediate access, I lose my 14-day right to cancel once that access begins.”

ATP Learners

Any refund for an ATP Learner is paid to the ATP, never to the Learner; the ATP settles with its own Learner. Where the ATP’s Approved Training Partner Agreement sets different refund terms, that Agreement applies between Britsafe and the ATP.

How to Request a Refund

Email support@britsafequal.com with the Learner’s name, course, payment date and reason.
Britsafe acknowledges every request within 2 working days and pays approved refunds within 10 working days of approval.
Refunds are paid in the same currency and by the same method as the original payment.

Never Refunded

The Qualifi registration fee once paid to Qualifi, any course where a certificate has been issued, and the fee for a printed certificate, where offered, once it has been dispatched.
Cancellations for false or forged documents, or for breaking course or assessment rules (for example, malpractice).
Exam resit fees once paid, unless a Britsafe technical fault affected the resit. Resit fees and attempt limits are in the Resit and Supplementary Examination Fee Policy.

Deferral

Instead of cancelling, a Learner may ask to move to a later batch, in writing, before the first exam of their current batch opens. A Learner may defer no more than twice. The first deferral is free; the second costs £50. The course must be completed within 12 months of the original registration.

Records, Review and Contact

This version was updated on 24 October 2026. Learners who registered before that date keep the refund terms shown to them when they registered. Refund requests, decisions and payments are kept under the Record Retention Policy. This policy is reviewed annually, or sooner if consumer law or pricing changes. Contact: support@britsafequal.com | +44 7346 006171 | Office 4303, 58 Peregrine Road, Hainault, Ilford, Essex, IG6 3SZ | britsafequal.com

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Policies

TERMS AND CONDITIONS

HEALTH AND SAFETY POLICY

Policy Statement

Responsibilities

Management Responsibilities

Employee Responsibilities

Contractors and Visitors

Hazard Identification and Risk Assessment

Emergency Preparedness and Response

Safety Training and Communication

Incident Reporting and Investigation

Personal Protective Equipment (PPE)

Occupational Health

Monitoring and Continuous Improvement

Policy Review

Contact Information

CERTIFICATION & TRAINING POLICY

Terms and Conditions

Scope of Services

Eligibility and Enrolment

Certification Award

Intellectual Property

Access & Availability

Limitation of Liability

Delivery Policy (Digital Products & Services)

Contact Information

QUALITY ASSURANCE POLICY

Policy Statement

Management Responsibilities

Approved Training Provider Responsibilities

Internal Quality Assurer (IQA) Responsibilities

Assessor Responsibilities

Contractor and Visitor Responsibilities

Quality Assurance Framework

Risk factors may include:

Sampling and Moderation

Sampling shall:

Standardisation Activities

Standardisation activities shall include:

Reporting and Actions

Reports shall include:

Centre Status and Grading

Centre status may include:

Record Keeping and Audit Trail

Records shall include:

Monitoring and Continuous Improvement

Monitoring shall include:

Policy Review

Contact Information

COOKIE POLICY

What Are Cookies?

How We Use Cookies

Types of Cookies We Use

Third-Party Services

Managing Your Cookie Preferences

Data Collected Through Cookies

Updates to This Cookie Policy

Contact Us

COPYRIGHT & INTELLECTUAL PROPERTY NOTICE

Purpose

Scope

Ownership of Intellectual Property

Employee and Contractor Responsibilities

Third-Party Intellectual Property

Copyright

Trademarks

Confidential Information & Trade Secrets

Reporting & Enforcement

Contact Information

DATA PROTECTION POLICY

Purpose of the Policy

Definition of Personal Data

Principles of Data Processing

Lawful Basis for Processing

Data Collection and Use

Data Sharing

Data Security

Data Retention

Data Subject Rights