Introduction:
This outlines a structured process for learners to raise concerns regarding decisions related to assessments, qualifications, reasonable adjustments, and administrative processes that affect their learning outcomes or qualification status.
The purpose of this policy is to ensure that all appeals are handled in a consistent, unbiased, and timely manner, with respect for the rights of learners and in compliance with regulatory standards. This policy applies to all learners enrolled in Britsafe™ qualifications, and it is intended to clarify the steps they can take if they believe a decision has been unfairly applied or inaccurately represents their achievements.
Purpose and Scope:
The purpose of this policy is to outline a clear and structured process for learners to appeal decisions related to assessments, qualifications, reasonable adjustments, and other aspects of their learning experience at Britsafe™ Qualifications UK Limited.
Definition of Appeals:
An appeal is a formal request by a learner to review a decision made by Britsafe™ Qualifications UK Limited regarding assessment results, adjustments, or administrative processes that affect their learning outcomes or qualification status.
Grounds for Appeal:
Learners may appeal if they believe that:
- An assessment result does not reflect their performance.
- An administrative error has impacted their results or progress.
- Reasonable adjustments or special considerations were unfairly applied.
- Malpractice or maladministration influenced the outcome of their qualification.
Appeals Process Stages:
Stage 1: Initial Review
Submitting an Appeal
The appeals process consists of three distinct stages:
- Learners must submit a written appeal within 10 working days of receiving the decision they wish to challenge.
- The appeal should include the learner’s name, contact information, details of the decision, and grounds for appeal.
Acknowledgment
- Britsafe™ Qualifications UK Limited will acknowledge receipt of the appeal within 3 working days.
Initial Review by an Appointed Staff Member:
- The appeal will be reviewed by an impartial staff member who was not involved in the original decision.
- The reviewer will assess the information provided and determine if further investigation is necessary.
Outcome Notification:
- The learner will be notified of the initial review outcome in writing within 10 working days.
- If the appeal is upheld, corrective actions will be outlined.
- If the appeal is not upheld, the learner will be informed of the reasons and provided with details on how to proceed to Stage 2.
Stage 2: Formal Appeal
Escalation of Appeal
- If the learner is not satisfied with the initial review outcome, they may escalate the appeal to a formal stage within 5 working days of receiving the initial outcome.
Formation of an Appeals Panel
- An Appeals Panel will be convened, consisting of at least three members: one from the assessment team, an independent senior staff member, and an external representative if required.
- Panel members must have no previous involvement in the learner’s assessment or the original appeal decision.
Review and Hearing
- The Appeals Panel will review all relevant documentation and may request a meeting with the learner (if applicable) to discuss the appeal further.
- The panel will ensure the learner has the opportunity to present their case.
Outcome and Notification
- The panel’s decision will be communicated in writing within 15 working days of the formal appeal submission.
- If the appeal is upheld, appropriate actions to rectify the decision will be outlined.
- If the appeal is not upheld, the learner will be informed of the panel’s reasoning and provided with information on progressing to Stage 3.
Stage 3: External Review
Requesting an External Review
- If the learner remains dissatisfied with the outcome, they may request an external review by contacting the relevant awarding organization.
- Britsafe™ Qualifications UK Limited will provide the learner with contact details and guidance on how to proceed.
External Review Process:
- The awarding organization or regulatory body will conduct an independent review of the appeal.
- Britsafe™ Qualifications UK Limited will fully cooperate with any investigation or request for documentation.
Final Decision:
- The outcome of the external review will be final and binding.
- Britsafe™ Qualifications UK Limited will implement any required changes and communicate the final decision to the learner.
