This course will offer participants a detailed understanding in various segments, which are not limited to:

1. Risk Factors for Violence: Identify risk factors that may lead to violence in retail settings.
2. Conflict Resolution Skills: Develop skills for resolving conflicts before they escalate.
3. Safe Working Environment: Learn to create and maintain a safe working environment to reduce the risk of violence.
4. Stress Management: Understand techniques for managing stress that can result from or lead to violent situations.
5. Security Measures: Gain knowledge of security measures that can prevent or mitigate retail violence.
6. Legal Rights and Responsibilities: Learn about the legal rights and responsibilities regarding staff violence.
7. Post-Incident Support: Understand the support available for staff following an incident of violence.

Training sessions will be conducted through Microsoft Team Meetings in an online format, or through LMS or face-to-face delivery. Invitations for the meeting will be distributed one day before the commencement of the training program. Training is either delivered by an accredited training provider or an affiliate training center.

Successful candidates will be awarded with certificate awarded by Britsafe Qualifications UK Limited endorsed with high-quality anti-fake hologram seal.

This course will be useful for a wide range of professionals including but not limited to:

• Safety Managers and Officers: Professionals responsible for overseeing workplace safety, implementing safety protocols, and ensuring compliance with health and safety regulations.
• HR Professionals: Human resources personnel involved in developing workplace safety policies, conducting risk assessments, and managing staff training on health and safety matters.
• Facility Managers: Individuals who manage the day-to-day operations of facilities, including maintenance of safe working environments and emergency preparedness.
• Construction and Project Managers: Professionals in the construction sector responsible for ensuring site safety, risk management, and adherence to environmental regulations.
• Healthcare Professionals: Medical staff and administrators who need to understand the health and safety aspects of healthcare environments, including hospitals and clinics.
• Environmental Consultants: Experts who advise on environmental impact, sustainability, and compliance with environmental laws and regulations.
• Educational Administrators and Teachers: School and university staff who must maintain a safe educational environment and understand emergency procedures.
• Risk Assessment Professionals: Individuals specializing in identifying, analyzing, and mitigating risks in various work environments.
• Corporate Executives: Senior management personnel responsible for integrating safety, health, and environmental considerations into corporate strategy and operations.
• Small Business Owners: Entrepreneurs and owners of small to medium-sized businesses who need to understand and implement safety and environmental regulations.
• Industrial Engineers and Technicians: Those involved in the design, operation, and maintenance of industrial processes and equipment, with a focus on maintaining safety and environmental standards.
• Government and Regulatory Agency Personnel: Officials responsible for enforcing health, safety, and environmental regulations, and developing public policies in these areas.
• Emergency Response Teams: Personnel trained to respond to workplace emergencies, including accidents, fires, and hazardous material incidents.
• Employees Seeking Professional Development: Individuals aiming to enhance their career prospects and personal knowledge in health, safety, and environmental practices.
• Anyone responsible for or involved in maintaining safe, healthy, and environmentally responsible workplaces.

Examinations shall be taken either offline or online through Britsafe Examination Management System (EMS). All students must achieve a minimum 50% score to successfully pass the examination.